Exchange & Return policy

Exchange & Return Policy

At Optimum, we are committed to delivering high-quality products and ensuring customer satisfaction. Please read our Exchange and Return Policy carefully before placing an order.

Exchange Policy

• Exchanges are only applicable within 3 days of order delivery.

• The product must be unused, unopened, and in its original condition.

• Original packaging, seals, tags, and protective wrapping must remain intact.

• If the packaging is opened or the watch shows signs of use, the exchange request will not be accepted.

• Exchange requests after the 3-day period will not be entertained under any circumstances.

Return Policy (Damaged Products Only)

• Returns are only accepted if the watch is delivered in a damaged or defective condition.

• Customers must provide clear and solid proof, including a continuous unboxing video recorded from the moment the parcel is opened.

• The video must clearly show:

  • The sealed package

  • The unboxing process

  • The visible damage or defect

• Without a valid unboxing video, return or refund claims will not be approved.

Important Conditions

• Claims based on change of mind, personal preference, or minor color/appearance variations are not eligible for return or exchange.

• Products damaged due to customer mishandling, misuse, or negligence are not covered.

• The company reserves the right to accept or reject any claim after reviewing the provided evidence.

Processing Time

• Once the claim is approved, the exchange or return process will be completed within 5–7 business days.

• Customers will be informed at every step of the process.

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Note

By placing an order with us, you agree to comply with the above Exchange & Return Policy.